Social 4 Beauty
Support
Welcome to Social 4 Beauty support. This page explains how to reach us and how to do the things people ask about most. Everything here applies to both the mobile app and the website at social4beauty.com.
1. Contact Us
The fastest way to reach a human is email:
To help us answer on the first reply, please include:
- the name or username on your account, and the phone number or email you sign in with;
- what you were trying to do, and what happened instead;
- your device (for example iPhone 15, iOS 18) and the app version;
- a screenshot, if the problem is something you can see.
How quickly we answer. General questions: within one business day. Reports about content or another member: reviewed within 24 hours, every day.
2. Report a Post, a Comment or a Person
We have zero tolerance for abusive behaviour and objectionable content, and every member has the tools to act on it immediately.
To report something: open the ⋯ (More options) menu on the post or comment, choose Report, pick a reason — Spam, Harassment, Hate speech, Inappropriate, or Something else — add a note if you want, and send it. Our team reviews every report.
To block someone: open the ⋯ menu and choose Block. You will not see their posts, and neither of you can message the other.
To hide a single post: open the ⋯ menu and choose Hide this post. It stops appearing in your feed, and the person is not told.
What happens next. Reported content is reviewed within 24 hours. Anything that breaks our Community Standards is removed, and accounts that keep breaking them lose access. You can also email us at support@designnailbar.com with a link to the content if you would rather write to us directly.
If someone is in immediate danger, please contact your local emergency services first — we cannot respond as quickly as they can.
3. Account and Signing In
Creating an account. You can sign up with your phone number, which we verify by a one-time SMS code, or with an email address and a password. You can also use Sign in with Apple, Google or Facebook.
Not receiving the SMS code? Check that the number is complete and correct, wait a minute for the network, and make sure you have signal. If it still does not arrive, sign up with an email address instead, or write to us.
Forgot your password? Choose Forgot password on the sign-in screen and follow the steps.
Changing your password. Go to Settings → Security → Change password. Changing it signs you out on every device, including the one you are using.
Editing your profile. Go to Settings → Profile → Edit profile to change your photo, name, headline, bio, location and specialties.
One account, two apps. Social 4 Beauty and the Design Nail Bar app share a single account. Signing in to one with your phone number signs you in to the same identity on the other.
4. Appointments
Posts created by a salon can carry a Book button that opens that salon's booking flow, so you can book the exact look you are looking at.
A few things worth knowing:
- Social 4 Beauty is a platform, not a salon. The salons and beauty professionals you see here are independent businesses.
- We do not take payment in the app and we do not charge booking fees. Your appointment is made with the salon, under the salon's own terms.
- To change, reschedule or cancel an appointment, contact the salon directly. Deleting your Social 4 Beauty account does not cancel an appointment.
- Nail journey on your profile keeps a record of appointments you have already completed.
5. Notifications
Allow notifications when the app asks, and we will tell you about activity on your account — reactions, comments, follows, messages and appointment updates.
- To change them later on iOS: Settings → Social 4 Beauty → Notifications.
- To silence one conversation without turning everything off, open the conversation and choose Mute.
6. Deleting Your Account
You can delete your account yourself, from inside the app, at any time:
Settings → Account → Delete account, then type DELETE to confirm.
Before you do, please read what it means:
- your profile, posts and saved looks stop being visible;
- you are signed out on every device;
- upcoming appointments are not cancelled automatically — cancel them with the salon first;
- you cannot sign in again with the same phone number;
- because the account is shared, you also lose access to the Design Nail Bar app.
Deletion cannot be undone. Copies remaining in encrypted backups are removed within 30 days, as described in the Privacy Policy.
7. Your Privacy and Your Data
Our Privacy Policy explains exactly what we collect, why, and who we share it with. In short: we do not sell your personal information, we do not build advertising profiles, and we do not track you across other companies' apps.
To request a copy of your data, or to ask us to correct or delete something, email support@designnailbar.com from the address on your account, or tell us the phone number it uses.
8. Something Is Not Working
Before writing to us, these fix most problems:
- update the app to the latest version from the App Store or Google Play;
- check your internet connection, then close and reopen the app;
- sign out and sign back in;
- if photos or videos do not load, try a different network — some public Wi-Fi blocks media;
- as a last resort, reinstall the app. Your account and posts are stored on our servers, not on the phone, so nothing is lost.
If none of that helps, email us with your device model, operating system version, app version, and roughly when the problem happened. That is usually enough for us to find the failure in our logs.